Become a leader who values building trust within their team.
Presented and developed by John Barclay
Understand Your Influence
Build Trusting Relationships
Utilise Effective Accountability
Recognise the Trust Elements
Discover relationship
roles
Set Clear Expectations
Are you a leader who wants to improve trust
within your team?
Frequently asked questions
Why is building trust important?
Without trust there is no possibility for a high functioning team to form. All examples of high performing teams demonstrate high trust as the foundation for everything else. For a team to work together, they must be open with each other and feel safe enough to speak candidly. This requires a high-level psychological safety (trust).
How will building trust motivate my team?
Can I build trust among team members?
Anyone can build trust with others. Some people will trust others until trust is broken, some people won’t trust anyone until trust is earned. Either way, to keep trust or earn trust you need to be trustworthy. This requires understanding on how to be trustworthy, increase self-awareness around how we interact with others and social intelligence. It takes a focused effort in learning to treat others the way they like to be treated.
How long does it take to build trust?
Building trust and the time it takes depends on people’s relationship with trust and in trusting others. Some people inherently trust people until trust is broken, while some don’t trust anyone until trust is earned. So, depending on the personality types in a group you may have high trust from the start, the test will be maintaining the trust. If the group is mostly those who wait for trust to be earned, then it may take time for high trust to be established. There is never a set amount of time for building trust as it is built over many different interactions and experiences.
What do you need to do to build trust?
To build trust you must be trustworthy. Trustworthy means being reliable, honest and truthful. Some people will say the most important thing is keeping your promises and keeping things in confidence. David Master described trustworthiness as Credibility + Reliability + Intimacy / Self-Orientation. Or in other words can “I believe what you say”, “know that you will do what you say”, “that you will keep what I say in confidence” and “you will put others before your own self-interest”.
Is trust the same as credibility?
Credibility is one part of trust or being trustworthy. Being credible isn’t enough to be trustworthy it requires a combination of credibility, reliability, intimacy, and low self-orientation.